Frequently Asked Questions

Do you ship to my area?

We ship to all addresses in Australia and New Zealand. Orders over $75 qualify for free shipping within Australia.

How long does delivery take?

Orders are dispatched within 1-2 business days. Delivery typically takes 5-15 business days depending on your location and the products ordered.

How do the LED tennis balls work?

Our LED tennis balls contain a small light module that activates on impact. They're designed to be hit just like regular tennis balls, and the LED illuminates for visibility during night play.

How long do the LED balls stay lit?

Most LED balls stay lit for 10-20 seconds after impact. The internal batteries last for approximately 40-60 hours of cumulative playtime.

Are your products suitable for competition play?

Our practice balls and accessories are designed for training and recreational play. For official competition, please check the specific tournament regulations regarding equipment.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure Stripe checkout.

Can I return a product?

Yes! We offer a 30-day return policy for unused items in original packaging. Please see our Returns Policy for full details.

How do I track my order?

Once your order ships, you'll receive a confirmation email with tracking information. You can use this to monitor your delivery.

Do you offer bulk or wholesale pricing?

Yes, we offer discounts for coaches, clubs, and bulk orders. Please contact us for wholesale inquiries.

Is my payment information secure?

Absolutely. All payments are processed through Stripe, a PCI-compliant payment processor. We never store your credit card details on our servers.

Still have questions?

We're here to help. Reach out and we'll get back to you as soon as possible.