Shipping Information

Delivery Areas

We currently ship to all addresses in Australia and New Zealand.

Shipping Rates

Processing Time

Orders are processed and dispatched within 1-2 business days of payment confirmation. You'll receive an email with tracking information once your order ships.

Delivery Times

Delivery times vary depending on your location:

• Metro areas: 5-10 business days
• Regional areas: 7-15 business days
• Remote areas: 10-20 business days
• New Zealand: 10-20 business days

Please note these are estimates and actual delivery times may vary due to carrier delays, public holidays, or other factors outside our control.

Tracking Your Order

Once your order ships, you'll receive an email with a tracking number. You can use this to monitor your delivery progress through the carrier's website.

Delivery Issues

If your order hasn't arrived within the expected timeframe, please:

1. Check the tracking information for any updates
2. Allow a few extra days for potential carrier delays
3. Contact us if the package still hasn't arrived

Incorrect Address

Please double-check your shipping address before completing checkout. If you've entered an incorrect address, contact us immediately and we'll do our best to update it before the order ships.

Questions?

If you have any questions about shipping, please don't hesitate to contact us.